Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are your phones brand new or refurbished?
We sell both brand new factory-sealed devices and certified pre-owned units. Each product page clearly indicates the condition of the phone, and all refurbished models undergo a rigorous 50-point inspection.
Will these phones work with my carrier?
Most of our devices are sold 'Unlocked,' meaning they are compatible with major GSM and CDMA carriers worldwide. Please check the network bands listed in the product specifications to ensure compatibility with your provider.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange, provided the device has no physical damage.
Do you offer a warranty on mobile devices?
Yes, all new phones come with a 1-year manufacturer warranty. For our certified pre-owned devices, PhonesDirect provides a comprehensive 90-day limited warranty covering internal hardware defects.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited shipping options are available at checkout if you need your device sooner.
Do I get a tracking number for my order?
Absolutely. Once your order has been dispatched from our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery status.